FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes, we offer free shipping on all orders over £25! Simply ensure your cart total meets the minimum requirement, and the free shipping option will automatically apply at checkout.
Can I track my order? How do I access the tracking information?
Yes, you can track your order! Once your order has been shipped, you will receive an email with your tracking information and order status. Simply click on the tracking link provided in the email to monitor your delivery progress.
How long does it take to process a refund?
Once your refund has been processed and accepted, it typically takes 3–5 business days for the amount to be credited back to your original payment method.
How do I initiate a return?
To initiate a return or exchange, please email us or submit an enquiry through our contact page. Be sure to include your order details and a brief explanation of the reason for the return or exchange. Our team will review your request and guide you through the next steps.
Orders
Below are some of are common questions about orders
How can I place an order?
To place an order, browse our products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details, review your order, and click "Place Order." You'll receive a confirmation email once your order is complete.
How do I apply a discount code or voucher to my order?
Enter your discount code in the "Discount Code" field at checkout and click "Apply." The discount will be automatically applied to your order total if the code is valid.
I haven’t received my order confirmation email, what should I do?
If you haven’t received your order confirmation email, check your spam or junk folder. If it's not there, ensure the email address you provided is correct. If you still can't find it, contact our customer support team with your order details, and we’ll assist you.
How do I request an invoice for my order?
To request an invoice, please contact us through our contact page with your order details, and we will provide you with the invoice.
Products
Below are some common questions about our products
How much caffeine is in each pouch?
We offer two options for caffeine content in our pouches: 50mg and 100mg of caffeine per pouch. Choose the strength that best suits your needs!
What are nicotine strips and how do they work?
Nicotine strips are small, dissolvable strips that you place on your tongue for an instant nicotine hit. They dissolve in seconds, delivering quick and discreet satisfaction. We offer 6 flavors and 2 different nicotine strengths to suit your preferences.
What are nicotine pouches and how do they work?
Nicotine pouches are small, smokeless pouches that contain nicotine. You place them under your lip, where they release nicotine gradually through your gum. They provide a discreet and convenient way to enjoy nicotine without the need for smoking or vaping.