Terms of service
Last Updated: 26 January 2026
1. Overview
This website is operated by Tough Code Ltd, trading under the brand name it’s (“we”, “us”, “our”).
Throughout the site, the terms “you” and “your” refer to the user or customer of the website. This website is offered, including all information, tools, products and services available from this site, subject to your acceptance of these Terms & Conditions, together with any policies referenced herein.
By visiting our site and/or purchasing products from us, you agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all users of the site, including browsers and customers.
If you do not agree to these Terms, you must not use our website or purchase from us.
Our store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products to you.
2. Eligibility and Use of the Website
By using this website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
You must not use this website or our products:
- For any unlawful purpose
- In breach of any applicable UK law or regulation
- To transmit viruses, malware, or any harmful code
- To infringe the rights of others
We reserve the right to suspend or terminate access to the website where these Terms are breached.
3. General Conditions
We reserve the right to refuse service or cancel orders where permitted by law, including where fraud or misuse is suspected.
Content you submit (excluding payment information) may be transferred over networks and adapted to technical requirements. Payment details are always encrypted during transmission.
You may not copy, reproduce, resell, or exploit any part of the website or its content without our prior written permission.
4. Accuracy of Information
We make reasonable efforts to ensure that information on this website is accurate and up to date. However, content is provided for general information only and may occasionally contain errors or omissions.
We reserve the right to correct inaccuracies and update information at any time without prior notice.
5. Products, Pricing and Availability
All product descriptions, images, and prices are subject to change at any time without notice.
We make reasonable efforts to display product colours and images accurately, but we cannot guarantee that your device’s display will reflect the product precisely.
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
6. Orders and Payment
Placing an order constitutes an offer to purchase. An order is only accepted once we issue an order confirmation email.
We reserve the right to refuse or cancel orders, including where pricing errors occur or where fraudulent activity is suspected. If payment has been taken, it will be refunded in full.
You agree to provide accurate and complete billing and delivery information and to keep your details up to date.
7. Delivery
Delivery timescales and charges are displayed at checkout.
Delivery dates are estimates only and not guaranteed. We are not responsible for delays outside our reasonable control.
Risk in goods passes to you upon delivery. Ownership transfers once payment is received in full.
8. Consumer Rights, Returns and Refunds
Nothing in these Terms affects your statutory rights under UK consumer law.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, unless an exemption applies.
Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
If goods are defective, you are entitled to a replacement, or refund in accordance with the law.
Full details of cancellations, returns, and refunds are set out in our Refund Policy.
9. Optional Third-Party Tools
We may provide access to third-party tools or services which we do not control.
These tools are provided “as is” and “as available”. We are not responsible for their operation or content, and your use of them is at your own risk.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties.
Any dealings you have with third-party websites are solely between you and them.
11. User Submissions and Content
If you submit comments, reviews, suggestions, or other content, you grant it’s a non-exclusive, royalty-free right to use, reproduce, and publish such content.
You confirm that your submissions:
- Do not infringe third-party rights
- Are not unlawful, abusive, or misleading
- Do not contain malware or harmful code
We reserve the right to remove content that breaches these Terms.
12. Personal Data
Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.
13. Prohibited Uses
You must not use this website or its content:
- For unlawful or fraudulent purposes
- To infringe intellectual property rights
- To harass, abuse, or discriminate against others
- To interfere with the security or operation of the site
We may terminate access for breach of this section.
14. Liability
We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud.
Subject to this, we are not liable for:
- Losses not reasonably foreseeable
- Delays or failures outside our reasonable control
Products are supplied in accordance with your statutory rights under UK consumer law.
15. Indemnity
You agree to indemnify and hold harmless it’s, Tough Code Ltd, and its officers, employees, and partners from claims arising from your breach of these Terms or misuse of the website.
16. Termination
These Terms remain effective unless terminated by you or us.
We may terminate or suspend access immediately where you breach these Terms. Any obligations incurred before termination will continue to apply.
17. Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and us and supersede any prior agreements.
If any provision is held to be unenforceable, the remaining provisions remain in effect.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
19. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
20. Contact Information
If you have questions about these Terms, contact us at:
Email:
online@itspouch.com
Registered Office:
Tough Code Ltd
35 Berkeley Square
London
W1J 5BF
United Kingdom